Privacy Policy

The information we collect from our customers is wholly owned and operated by Concierge Direct Limited who will only collect basic personal information about you (i.e name, address, telephone number, email address and cc details) when it is provided by you voluntarily when purchasing or making enquiries about theatre tickets through our website. 

If you have registered your interest with and have thereby given your consent, you may possibly be contacted by us regarding relevant promotions, special offers or other relevant information that you may have expressed an interest in or that could be of interest to you.

We guarantee that any personal information we collect via our website will not be released for third party marketing purposes or sold on to any companies, individuals or authorised partners outside of Concierge Direct Limited.

Visitors to our website

When someone visits we collect basic internet log information and details of customer behaviour patterns to source information such as the number of visitors to the various sections of the website. We collect this information in a generic way and do not make any attempt to find out the identities of visititors to our website. We will not associate any of the data gathered with any personally identifying information. If we do wish to collect such information through our website, we will make it clear to the consumer at the point of collection of the personal information and will provide an explanation of how we intend to use it.

Use of cookies by

Cookies are very small text files that are placed onto your computer by the websites that you visit. They are widely used by webmasters in order to make websites work more efficiently, as well as to gather information to the owners of the site.

What we do with your information

We use the contact information that you provide us with to sell you the tickets you requested. When you purchase theatre tickets from this site you give your consent for your financial and/or personal information being passed to any third party organisations necessary to process your transactions with our supplier Encore Tickets Limited, such as credit card companies and banks. With the exception of these specific cases, we will never share your financial information any third parties without your consent.

Our online security measures

We take the security of your personal information online extremely seriously and use 128 bit Secure Socket Layer (SSL) encryption for all transactions through our supplier Encore Tickets Limited. This system securely encrypts all of your personal information, including credit card details, name, and address, so that it cannot be read even if intercepted by a malicious third party.

Third Party websites

Concierge Direct Limited is not responsible for the privacy policies or practices of any third party sites linked to this website. Consequently we strongly advise you to read any relevant privacy policies connected to them before submitting your information and/or data to such websites